What is protected no-claims discount?
In the event of a claim, if your insurance company cannot recover their outlay from the person responsible, or you can't recover your excess, your no-claims discount is normally reduced at the next renewal. Bonus protection allows up to two non-recoverable claims in a three- or five-year period without reducing your no-claims discount. This optional extra can cost a further 15% on your premium.

Can I pay a voluntary excess?
Yes. Paying a voluntary excess can provide you with a discount on your premium. Ask about this option when filing a claim.

What is a tracking device?
You can save even greater with AA Car Insurance if your vehicle is fit with a tracking device. This device allows police to locate your vehicle in the event it is stolen.

What is a Thatcham security device?
You can save even greater if your car is fit with Thatcham security devices. These are security products that the Thatcham Motor Insurance Repair Research Centre has evaluated and approved.

Your Cover

Is immediate cover available?
Yes. Sign up online and enjoy immediate AA Car Insurance cover.

What is the AA Claims Assistance service?
The AA experts will examine your claim and, if they feel that you have a valid claim against another driver, they will work hard to get the claim settled in full. This applies to non-fault accidents only. We will also attempt to recover your uninsured losses (those which are not covered by your policy). These may include compensation for injury, damage, excess, loss of earnings and other out-of-pocket expenses.

Does my policy allow me to drive abroad?
All private car policies issued in the UK include the minimum cover required in any EU country. In addition, AA Insurance policies provide cover equivalent to that held in the UK (for up to 90 days in a year). For example, a comprehensive policyholder receives comprehensive cover free of charge while driving in an EU country. Cover may be extended for longer periods or for countries outside the EU.

Your Payment

Can I spread my payments and pay by monthly instalments?
Yes, the AA offer payment by instalments.

What about the security of my payment online?
The AA are aware that when you purchase items or services online you want your personal details and your credit or debit card information to be private and secure. The AA are committed to providing this security for you.

The AA's secure-server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted.

Contact Information

How can I contact the AA?
If you need any help or want to contact the AA, you can:

Call the AA on 0800 197 6173
Lines are open Monday to Friday 8am to 10pm, Saturday 8:30am to 7pm and Sunday 9am to 7pm.